Terms of service

This Terms of Service explains the terms and conditions under which DECIDE Pty Ltd (trading as HEMP PET, "we," "us," or "our") provides access to and use of our wholesale portal at hemppet.au (the "Portal"). The Portal is a business-to-business (B2B) platform operating exclusively in Australia, serving veterinary professionals, clinics, wholesalers, and retailers in the pet health and nutrition sector. By accessing or using the Portal, you agree to be bound by these Terms of Service ("Terms"), including any additional terms, conditions, and policies referenced herein or available by hyperlink.

These Terms apply to all users of the Portal, including without limitation browsers, vendors, customers, merchants, and contributors of content. If you are accessing the Portal on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms.

Please read these Terms carefully before accessing or using the Portal. If you do not agree to these Terms, you may not access or use the Portal. We reserve the right to update these Terms by posting changes on the Portal. Your continued use after such changes constitutes acceptance.

The Portal is hosted on Shopify Inc., which provides the e-commerce platform enabling us to offer our wholesale products and services to you.

SECTION 1 - PORTAL TERMS

By agreeing to these Terms, you represent that you are authorized to act on behalf of a business entity (e.g., veterinary clinic, wholesaler, or retailer) and that your use complies with all applicable Australian laws, including but not limited to copyright, therapeutic goods, and consumer protection laws.

You may not use our products or the Portal for any illegal or unauthorized purpose, nor violate any laws in Australia.

You must not transmit any worms, viruses, or destructive code.

A breach of these Terms may result in immediate termination of your access.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding payment information) may be transferred unencrypted and involve transmissions over networks or adaptations to technical requirements. Payment information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Portal or its services without our express written permission.

Headings in these Terms are for convenience and do not affect interpretation.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information on the Portal is not accurate, complete, or current. Material is for general information only and should not be solely relied upon for business decisions without consulting primary sources. Reliance on Portal material is at your own risk.

The Portal may contain historical information provided for reference only. We reserve the right to modify contents at any time without obligation to update. You are responsible for monitoring changes.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue the Portal (or any part) without notice.

We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance.

SECTION 5 - PRODUCTS OR SERVICES

Products and services are available exclusively through the Portal for wholesale purposes. They may have limited quantities and are subject to our Returns Policy.

We strive to display product colors and images accurately but cannot guarantee your device's display accuracy.

We reserve the right to limit sales to any person, region, or jurisdiction on a case-by-case basis, and to limit quantities. Product descriptions and pricing may change without notice at our discretion. We may discontinue products at any time. Offers are void where prohibited under Australian law.

We do not warrant that products, services, or information will meet your expectations, or that errors will be corrected. All products comply with Australian therapeutic goods regulations where applicable.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order. We may limit or cancel quantities per account or order, including those using the same details. If we change or cancel an order, we will notify you using the provided contact information.

We reserve the right to limit or prohibit orders that appear to be from unauthorized resellers.

You agree to provide current, complete, and accurate purchase and account information, including business details (e.g., ABN). You must promptly update your information to enable transactions and communications.

For more details, review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools without monitoring or control.

Such tools are provided "as is" without warranties. We have no liability for your use of them.

Your use is at your own risk; ensure you review the third-party terms.

New features or tools added to the Portal are subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS

Content or services may include third-party materials.

Third-party links may direct to unaffiliated sites. We are not responsible for their content, accuracy, or any related harm or damages.

Review third-party policies before transactions. Direct complaints to the third party.

SECTION 9 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If you submit comments (e.g., ideas, feedback), you grant us unrestricted rights to use them without obligation for confidentiality, compensation, or response.

We may monitor, edit, or remove objectionable content but are not obligated to.

Your comments must not violate third-party rights, contain unlawful material, or include malware. You are responsible for your comments' accuracy and legality.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the Portal is governed by our Privacy Policy, available at https://hemppet.au/policies/privacy-policy. Our Privacy Policy was last updated on January 28, 2026, and complies with Australian privacy laws, including the Privacy Act 1988 and Spam Act 2003.

SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS

The Portal may contain errors related to descriptions, pricing, or availability. We reserve the right to correct them or cancel orders without prior notice, even after submission.

We have no obligation to update information except as required by law. No update date implies all information is current.

SECTION 12 - PROHIBITED USES

You are prohibited from using the Portal or its content for unlawful purposes, soliciting illegal acts, violating laws or intellectual property rights, harassment, submitting false information, transmitting malicious code, collecting personal information, spamming, or interfering with security features.

We may terminate access for violations.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee uninterrupted, secure, or error-free use of the Portal.

Results from use may not be accurate or reliable.

We may remove or cancel the Portal without notice.

Your use is at your sole risk. Services and products are provided "as is" without warranties, express or implied, including merchantability, fitness for purpose, or non-infringement.

We, our affiliates, and providers shall not be liable for any damages arising from use, including lost profits or data, even if advised of the possibility. Because some jurisdictions do not allow exclusion of certain liabilities, our liability shall be limited to the maximum extent permitted by Australian law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify and hold us, our affiliates, officers, and providers harmless from claims arising from your breach of these Terms, violation of law, or infringement of rights, including reasonable legal fees.

SECTION 15 - SEVERABILITY

If any provision is unlawful or unenforceable, it shall be enforced to the fullest extent permitted, and the remainder of these Terms shall remain valid.

SECTION 16 - TERMINATION

Obligations prior to termination survive.

You may terminate by notifying us or ceasing use.

We may terminate without notice for suspected breaches, with you remaining liable for amounts due.

SECTION 17 - ENTIRE AGREEMENT

Failure to enforce a right is not a waiver.

These Terms, along with posted policies, constitute the entire agreement, superseding prior agreements.

Ambiguities shall not be construed against the drafter.

SECTION 18 - GOVERNING LAW

These Terms are governed by the laws of Queensland, Australia, without regard to conflict of laws principles.

SECTION 19 - CHANGES TO TERMS OF SERVICE

Review the current version on this page.

We may update these Terms by posting changes. Continued use constitutes acceptance.

SECTION 20 - CONTACT INFORMATION

Questions about these Terms should be sent to admin@hemppet..com.au.